Company Policies

Shipping Policy


U.S. Shipping

We Currently Ship to all 50 U.S. states and U.S. Territories (Such as Puerto Rico, Guam and U.S. Virgin Islands).

All orders are shipped from our warehouse within 24-hours of credit approval. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. Please make certain that the billing information you have provided exactly matches your credit card issuing bank's records. Verification and order processing normally takes one business day.


Processing Time

Orders are processed Monday through Friday, excluding holidays. Orders received between Monday and Friday are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by Monday or by close of business day.

* PROCESSING TIME FOR ORDERS PLACED DURING PROMOTION AND HOLIDAY PERIODS MAY TAKE UP TO 10 BUSINESS DAYS.


General Delivery Times

USPS delivers Monday through Saturday.
There is no delivery cost for shipping Loveyelashes.com Gift Cards or Store gift certificates, regardless of their face value. Orders shipped to the all states can be expected much sooner than the estimated maximum delivery time. The majority of orders shipped to the East and West Coast can be expected within 2 - 4 business days.

* Processing times provided below are estimates only. PROCESSING AND DELIVERY TIME MAY VARY (1 to 10 BUSINESS DAYS) DURING PROMOTION AND HOLIDAY PERIODS.


Ground Delivery

The delivery method used to ship our packages is the United States Postal Service (USPS) Standard Ground delivery.

Loveyelashes.com is not responsible for the safety of your package after it has been delivered by the carrier. We recommend that you select the Signature Ground delivery method in order to insure the safety of your package.

We offer FREE GROUND SHIPPING (USA ONLY) on all merchandise orders over $39 after discounts and taxes. For orders less than $39, there are delivery charges for Standard Ground shipping. Please see the chart below. For other shipping options, please see the chart below.


U.S. 50 States

Order amount after
discount and taxes
Delivery
Option
Delivery
Cost
Order Processing
Time
Carrier Delivery
Time
Total Delivery
Time
$ 39.00 - over      Standard Ground FREE 1 - 3 business days 1 - 5 business days 2 - 8 business days

APO/FPO/DPO Addresses Guidelines

Our military service members and diplomatic personnel work hard for us overseas. Far from home, few things brighten their days more than mail from friends and loved ones.

Although for APO/FPO/DPO shipments you pay domestic prices, you'll need to follow special guidelines.

Get the Address Right

  • Write out the service member's full name in the address.*
  • Include the unit and APO/FPO/DPO (Air/Army Post Office™, Fleet Post Office or Diplomatic Post Office) address with the 9-digit ZIP Code™ (if one is assigned). For example
    CPT JOHN DOE
    UNIT 2050 BOX 4190
    APO AP 96278-2050
    SGT ROBERT SMITH
    PSC 802 BOX 74
    APO AE 09499-0074
    SEAMAN JOSEPH SMITH
    USCGC HAMILTON
    FPO AP 96667-3931
    MSG JANE DOE
    CMR 1250
    APO AA 09045-1000
    Please note: AP/AE/AA will be found under U.S states and APO/FPO/DPO will be your city choices.
  • Include a return address.

* All mail must be addressed to someone specific; addressing mail to "Any Service Member" is no longer permitted.


PO Boxes Addresses

* All packages will be sent via USPS First Class or Priority Mail.


U.S. Territories (Puerto Rico, Guam and U.S. Virgin Islands)

Order Amount Delivery Option Delivery Cost Order Processing Time Carrier Delivery Time Total Delivery Time
$ 39.00 - over      USPS Ground Mail Free 1 - 3 business days 5 - 10 business days 6 - 13 business days
$ 1.00 - $ 38.99 USPS Ground Mail $2.95 1 - 3 business days 5 - 10 business days 6 - 13 business days

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International Shipping

At this time, the countries we ship to are:

AlbaniaArgentinaArmeniaAustraliaAustria
BahamasBahrainBarbadosBermudaBelarus
BelizeBelgiumBoliviaBosniaBrazil
BruneiBulgariaCanadaChileChina
ColombiaCosta RicaCroatiaCyprusCzech Republic
DenmarkDominican RepublicEcuadorEgyptEl Salvador
EstoniaFinlandFranceFrench GuianaGermany
GeorgiaGreeceGuadeloupeGuatemalaGuyana
HaitiHondurasHong KongHungaryIceland
IndiaIndonesiaIrelandIsraelItaly
JamaicaJapanJordanKuwaitLatvia
LebanonLiechtensteinLithuaniaLuxembourgMacau
MacedoniaMalaysiaMaldivesMaltaMartinique
MauritiusMexicoMoldovaMonacoMontenegro
MoroccoNew ZealandNorwayNetherlandsNicaragua
OmanPakistanPanamaParaguayPeru
PhilippinesPolandPortugalQatarReunion
RomaniaRussian FederationSaudi ArabiaSerbiaSingapore
SlovakiaSloveniaSouth AfricaSouth KoreaSpain
SurinameSwedenSwitzerlandSyrian Arab RepublicTaiwan
ThailandTrinidad and TobagoTurkeyUkraineUnited Kingdom
United Arab EmiratesUruguayVenezuelaVietnamYemen

 


Canada

Order Amount Delivery Cost Total Delivery Time
$ 1.00 - $ 50.00 $ 8.95 7 - 15 days
$ 50.01 - $ 200.00 $ 14.95 7 - 15 days
$ 200.01 - over      $ 24.95 7 - 15 days


International Shipping

Order Amount Delivery Cost Total Delivery Time
$ 1.00 - $ 24.99 $ 10.95 10 - 20 days
$ 25.00 - $ 100.00 $ 15.95 10 - 20 days
$ 100.00 - over      $ 25.95 10 - 20 days


How we determine rates

International shipping rates and delivery options are displayed in the Shopping Bag for all registered customers.
Free shipping promotion (does not apply to international orders.)

Shipping rates are based on:

  • Product weight
  • Type of packaging
  • Destination country
  • Carrier shipping method

RISK OF LOSS, DAMAGE AND TITLE FOR MERCHANDISE SHIPPED INTERNATIONALLY WILL PASS TO YOU UPON OUR DELIVERY TO THE CARRIER. DAMAGED ITEMS DELIVERED THROUGH INTERNATIONAL SHIPPING METHODS WILL NOT BE REPLACED OR REFUNDED.


International Taxes, Duties and Custom Fees

Shipping charges do not include duties or taxes. By law we are required to disclose the full value of the package contents. Please check with customs office for detail information.

USPS's local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.C. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local postal office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

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Tracking Your Order

All USPS PACKAGES WILL INCLUDE A TRACKING NUMBER. WE RECOMMEND THAT YOU USE A SHIPPING METHOD THAT PROVIDES SIGNATURE TRACKING INFORMATION IN ORDER TO ENSURE A FAST AND SECURE DELIVERY OF YOUR MERCHANDISE.

  • When using International 1st Class Mail you will receive a custom form number starting with LN. This is NOT a tracking number. The only information available on the USPS tracking page will be the date when the package was picked up by the carrier.

  • Delivery Time Estimate

    All delivery times above are estimates only. For international orders, estimated delivery time does not include customs processing time. Processing and delivery times may vary during promotion and holiday periods.


    Shipping Insurance

    You can protect your package against loss or damage during shipping with insurance for the U.S. Postal Service for the following classes of mail:

    • USPS First Class Intl. Mail
    • USPS Intl. Priority Mail


    Coverage

    • Individual items damaged during shipping
    • Package loss during shipping
    • Unclaimed packages from the local customs office are not eligible for insurance coverage
    • Orders with incorrect shipping address do not qualify for insurance coverage.


    Claims

    • Claims may be filed after 30 days from the shipping date displayed on USPS website
    • All claims must include order number, recipient and tracking or customs number
    • Damage items claims must include a photo of the damage item along with the order number.
    • Refunds will be awarded in the form of store credit for the full amount paid at checkout.
    • Claim verification may take up to 14 days and you will be notified by email of the approval status.
    • Reimbursements are limited to one claim per each order placed using a payment method other than store credit.
    • All claims must be made through the Customer Service department.
    International shipping insurance is currently available for select countries only. All rules applying to international shipping insurance are subject to change without notice.


    Possible Delays

    All international orders when reach the destination country, they may be subject to customs clearance procedures which can cause delay beyond original delivery estimates.

    ‹loveyelashes.com IS NOT RESPONSIBLE FOR CUSTOMS CLEARANCE, DELAYS OR COMPLIANCE. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO ENSURE THAT YOUR ORDER COMPLIES WITH LOCAL CUSTOMS REGULATIONS.›


    Refused Shipments

    If you refuse a shipment from loveyelashes.com, you are responsible for original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to loveyelashes.com. This amount will be deducted from your order.


    Returned Shipments

    If your order is returned due to undeliverable shipping address, you are responsible for original shipping charge, any Import Fees that are incurred on the package, and the cost of returning the package to loveyelashes.com. This amount will be deducted from your order.


    Shipping Promotions

    We offer FREE GROUND SHIPPING on all merchandise orders $39 and over (U.S.A ONLY ). ( PO Boxes, APO/FPO and U.S. Territories addresses do not qualify)

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    Shipping Confirmation

    When the warehouse has prepared and packed your order and it is ready to be shipped, you will receive a Shipping Confirmation e-mail. The e-mail contains the details of your shipment as well as a tracking number and link to the carrier site. Please add info@loveyelashes.com to your safe senders list , address book or contacts so your email provider recognizes the email as a safe source and wont mark your confirmation/tracking emails as spam. You can click on the tracking number to track your order or by visiting USPS.com and searching the tracking number you received in your email . Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, Please contact customer service.

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    Shipping Policy

    Order Confirmation

    Immediately after you have successfully placed your order with loveyelashes.com , you will receive an e-mail that contains information regarding the details of your order. The order confirmation e-mail is your receipt that can be printed for your records.


    Mail/Fax Orders

    You can place an order by fax or mail. Please fill out the Mail/Fax Order Form and follow the instructions provided to place an order.


    International Orders

    • International orders are subject to billing address verification, and must have the same billing and shipping address. Orders with a different billing and shipping addresses will not be processed.
    • RISK OF LOSS, DAMAGE AND TITLE FOR MERCHANDISE SHIPPED INTERNATIONALLY WILL PASS TO YOU UPON OUR DELIVERY TO THE CARRIER. DAMAGED ITEMS DELIVERED THROUGH INTERNATIONAL SHIPPING METHODS WILL NOT BE REPLACED OR REFUNDED. WE ARE NOT RESPONSIBLE FOR CUSTOMS CLEARENCE, DELAYS OR COMPLIANCE. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO ENSURE THAT YOUR ORDER COMPLIES WITH LOCAL CUSTOMS REGULATIONS.
    • INTERNATIONAL ORDERS ARE SHIPPED VIA USPS INTERNATIONAL MAIL OR UPS. USPS FIRST CLASS INTERNATIONAL SHIPPING METHOD DOES NOT PROVIDE TRACKING INFORMATION. WE RECOMMEND THAT YOU USE A SHIPPING METHOD THAT PROVIDES TRACKING INFORMATION IN ORDER TO ENSURE A FAST AND SECURE DELIVERY OF YOUR MERCHANDISE.
    • When using International 1st Class Mail you will receive a custom form number starting with LN. This is NOT a tracking number. The only information available on the USPS tracking page will be the date when the package was picked up by the carrier.
    • For shipping charges, please refer to International Shipping (we currently ship to selective countries, please check International Shipping for a complete list). Shipping charges do not include duties or taxes. By law we are required to disclose the full value of the package contents. Please check with?your local?customs office for detail information.
    • Estimate delivery time is 6-12 days for Canada/Mexico orders. Estimate delivery time is 8-16 days for other international orders.
    • Free shipping promotion does not apply to international orders including Canada/Mexico orders.
    • We do not accept returns and exchange on international orders including Canada/Mexico orders.


    Payment Options

    We accept the following forms of payment:

    • Visa
    • MasterCard
    • American Express
    • Discover
    • Money Orders and Checks (U.S. orders only) See instructions here
    • loveyelashes.com Gift Card
    We also accept payments to PayPal

    The following cannot be accepted as forms of payment online:

    • Cash
    • COD's
    PLEASE NOTE: All orders are subject to credit card authorization and verification prior to processing to ensure proper billing. We will not ship orders unless all billing information is correct. If we are not able to verify your billing information, your order will be cancelled and you will be notified via email.

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    Sales Tax

    State law requires that we charge applicable sales tax on orders shipped to addresses in the state of Texas. Items paid for with Gif Certificates will be taxed if shipped to addresses in Texas.

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    Product Availablity

    Occasionally, an item may be temporarily out of stock. Our stock is replenished on a weekly basis depending on the particular item and brand. We recommend that you add the item that you want into your wishlist and review your wishlist regularly to check on its availability. At this time, we do not have a backorder system.


    Canceling and Modifying Orders

    Before you place your order, you can view the contents and the total amount in your shopping bag. Once your order has been successfully submitted, the order will be in a "Processing" status. This means your order has been sent to our warehouse. Once our warehouse begins to pack?your order, the order will be in a "In Progress" status.?When the order is completed and ready to ship, the status will then change to "Completed" and you will receive an email confirmation.

    Our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. We will begin to process your order immediately after you click the Submit Order button. Therefore, an order CANNOT BE CANCELLED OR MODIFIED once it is submitted. You can return your items for a store credit. For more information on returns, please visit our Returns & Exchanges Policy.

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    Declining Orders

    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.




    problems


    Billing Information Errors

    AVS Failed: The billing address you enter MUST MATCH the one you use on your credit card. Please check your credit card statement before you enter the billing information. (Please note that all transactions including failed transactions will show on your account until the issuer clears them. This process will take about 2 - 3 business days. For more information, please contact your credit card issuer)


    Using a Debit Card

    We accept debit card as one of the payment option. However if you recently funded your debit card, please make sure the fund is available before making a purchase. Please contact your bank for more information.

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    Returns


    Returns Policy

    We will accept returns for store credit upon receiving your items within 30 days of the PURCHASE date. All sales are final for orders placed during promotion periods using a coupon code. To ensure a timely return, please return the item immediately upon receiving your order.

    • We do not refund original shipping cost with the return & any USED item.
    • No cash refund. Store credit only


    Return for Store Credit Instructions

    1. Complete the return form.
    2. Enclose the completed return form along with the Items.
    3. Mail to

    loveyelashes.com
    2104 Regency Drive
    Irving, TX 75062

    4. We will notify you when the items are received and a credit is placed into your account.

    All packages should be sent via a trackable method, such as USPS, UPS, or Federal Express. We are not responsible for packages lost in transit. All items must be packed in a safe environment, merchandise damaged during transit will not be accepted.

    We will notify you once we receive the merchandise via email.

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    Return a Gift

    If you are returning a gift, please complete the return form
    and send the items to

    loveyelashes.com
    2104 Regency Drive
    Irving, TX 75062

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    Return Status

    You can check your return request status by logging onto your loveyelashes.com Account. Go to Returns and SEARCH.

    Return Requested: Your request has been sent to the Return Department.

    Return Authorized: Your returns request has been authorized. Please pack the merchandise in a secure package and mail to

    loveyelashes.com
    2104 Regency Drive
    Irving, TX 75062

    Return Declined: Your returns request has been declined. Please read Returns Policy


    International Orders Returns Policy

    We do not accept returns and exchanges on International Orders including Canadian Orders.

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    If you have any additional questions, please contact Customer Service.